Updated: Sep 10, 2024
1. Introduction
This Communication Policy outlines how Prospectigo manages and handles communication with
clients and leads. Our goal is to ensure clear, effective, and professional communication while
respecting privacy and maintaining the integrity of our services.
2. Communication Channels
Client Communication: We use email, phone, and our client portal to communicate with
our clients. Important updates, service information, and billing details will be sent via email or
through our secure client portal.
Lead Communication: Leads are initially contacted through our digital platform and may
be transferred to clients via live call transfers as part of our service.
3. Client Communication Guidelines
Response Time: We aim to respond to all client inquiries within 1 business day. In urgent
cases, clients may reach us directly via phone during business hours.
Information Sharing: We will share relevant information about your leads and service
updates through secure channels. For confidentiality and security reasons, sensitive information
will not be shared via unencrypted methods.
Support: Our customer support team is available to assist with any questions or issues
related to our services. Clients can contact us via [Support Email] or [Support Phone Number].
4. Lead Communication Guidelines
Lead Interaction: Leads are connected to clients via live call transfers. Clients should use
this opportunity to interact with leads in a professional and respectful manner.
Privacy and Confidentiality: All communications with leads must respect their privacy and
confidentiality. Any personal information obtained through our services should be handled in
accordance with our privacy policy and applicable data protection laws.
Feedback and Reporting: Clients are encouraged to provide feedback on lead quality and
communication experiences. This feedback helps us improve our services and address any issues
promptly.
5. Confidentiality and Data Security
Client Data: We maintain strict confidentiality regarding all client information. We use
secure methods to store and transmit data, ensuring protection against unauthorized access.
Lead Data: Any data related to leads is handled with the utmost care and in compliance
with applicable data protection regulations. We do not share lead information with third parties
without explicit consent.
6. Changes to the Policy
Prospectigo may update this Communication Policy from time to time. Any changes will be
communicated to clients via email or through our client portal. The updated policy will be
effective immediately upon posting.
7. Contact Information
For any questions or concerns regarding this Communication Policy, please contact us at:
Prospectigo, LLC
14-34 150 St, Ste 1
Whitestone, NY 11357
Email us at:
contact@prospectigo.com
Or call us at:
+1 718 509 9259
8. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to adhere to
this Communication Policy.